TOS-ORD-001Something needs doing firstThe order is not at the right stage for that
What happened
Orders move quote to confirmed to dispatched to delivered to complete, and this step does not follow the stage it is at now.
What to do
Check the order status. You may need to confirm it first, or it may already have moved on.
Quote this code when reporting the problem. It identifies the exact check that failed, which the wording alone does not.