TOS-AUTH-002Our problem, not yoursYour sign-in has no staff profile
What happened
The account authenticated, but no matching staff profile exists to say which business it belongs to. An account should never be in this state.
What to do
Report this — it needs fixing on our side. Your owner cannot resolve it from the staff screen.
This one is not something you did wrong, and there is no setting you can change to avoid it.
Quote this code when reporting the problem. It identifies the exact check that failed, which the wording alone does not.